Return Policy

Filter Monkey Return & Exchange Policy

Returnable Items
All products can be returned if unused and in original packaging. If a product is damaged in shipping it can be exchanged for a new product.

30-Day Return and Exchange Policy
You have 30 days from the day that you have receieved your package to return or exchange your product. The day that you received your package is determined by the tracking services provided by the shipping company that handeld your product.

Return Process
Please contact us regarding your need to return or exchange an item. We require written notification that you will be sending an item back if you require a refund or an exchange. Please use the Return Shipping Form when shipping a product to us.

Return Shipping
Original shipping rates are non-refundable. Any additional charges to return a product will be paid for by the customer, unless Filter Monkey has sent you written approval by email.

Refunds
After we have received notification from the customer that a product is being returned for a refund and the product has arrived at our shipping center we will issue a refund.

Packing Materials
Items need to be in orginal packaging in order to receive a full refund.

Return & Exchange Contact Information
If you have any questions, concerns, or comments about our Return & Exchange policy you may contact us.